Terms and Conditions

General terms and conditions of loft2stay.com

Users are responsible for complying with the terms and conditions on this page. By using the services of this site, you agree to and accept these terms and conditions and any future changes before entering the apartment.

Read the conditions under which you book carefully. It is essential that you accept these conditions before booking and entering the apartment.

MINIMUM STAY

The minimum stay may vary depending on the season.

PRICES

Prices are always in euros (€) and may vary depending on the season or special events. Loft2stay reserves the right to change and update the website at the same time.

The amount to be paid consists of:

*The rental price for the apartment depends on the season and the number of days.

* The final cleaning fee (€75.00 in 2024) is always charged, but this does not mean that you can leave the apartment dirty.

*The deposit of (in 2024 € 200.00), which will be refunded within 14 days. See the security deposit section for more information.

BOOKING PROCESS
Our system is automated and always up to date, so you can book online without any worries.
First payment : after booking online you will receive an email with two payment links (if you book 30 days in advance).
Click on the button for the deposit, which represents 30% of the total amount.
You will be redirected to the secure and safe Mollie system (payment provider). They only pay us after 30 days. There are various payment options.
If you do not pay the deposit within 48 hours, the reservation will be canceled.
Remaining amount : the remainder of the total stay must be paid 30 days in advance through the system. If this does not happen, we will assume that you do not want to use the apartment. You will of course first receive an email with the request to pay the remainder.

In the case of a booking with less than 30 days before arrival, the 100% amount will be charged immediately.

SAFE ONLINE PAYMENTS
loft2stay.com is committed to protecting customer data.

ARRIVAL AND DEPARTURE
The normal check-in time for the apartment is from 4:00 PM to 10:00 PM. The normal check-out time for the apartment is no later than 11am. Although both times are flexible and negotiable, subject to availability and with our permission, no guarantee can be given. Please ensure you provide your estimated time of arrival at least 2 days before arrival. If you arrive after 10:00 PM, a surcharge of EUR 25 will apply, unless otherwise agreed.

Important: Call us immediately after collecting your luggage or at least 30 minutes before arriving at the apartment, on our check-in number (+34) 711004176. Please note that if you do not call us in advance, we may not be able to to grant you immediate access to the apartment.

Before you arrive, you must scan your ID card or passport with the www.checkinscan.com/app and install it on your phone. This mandatory check-in in Andalusia protects your personal information and can be carried out 24 hours before arrival.
If you leave our apartment after 11am on the day of departure without our express permission, you will be charged an extra day.

DEPOSIT
loft2stay.com requires a deposit. This deposit is refundable subject to you leaving the property and its contents in the same condition as you found them. The deposit will be refunded within 14 days of the departure date, provided the following conditions are met:
*No damage has been caused to the building, furnishings or communal areas of the complex;
*No fines have been imposed due to illegal activities, other rentals or services ordered during the stay;
*All keys are left in the designated place and the apartment doors are securely closed;
*The tenant has not been evicted from the property by the owner (or his representative) or by the police.

EQUIPMENT / SUPPLIES / CLEANING
The rental rate includes the normal costs of electricity, gas and water produced during the stay. In addition, clean bed linen, towels, beach towels (available from April to October only), WiFi (250 MB/sec) and the use of all equipment and belongings in the accommodation are included.

The air conditioning in the rooms is set to automatically switch off after 30 minutes of inactivity to prevent unnecessary energy consumption and protect the environment. The accommodations are cleaned for each new guest and are equipped with a set of sheets and towels per person.

If you stay longer than 10 days, extra sheets and towels per person are included, but you must make the beds yourself and wash them again for your own use.
During your stay you can request extra cleaning for €45.00.
Upon departure, you are expected to leave the accommodation tidy and take away the waste to the designated containers nearby. However, we still carry out final cleaning and clean textiles professionally.

CANCELLATIONS
Cancellations are not permitted within 30 days of the arrival date and the full booking amount will be charged. However, if you are able to find a replacement, you will be charged an administration fee of €100.00. This amount must be paid immediately and you must ensure that your replacement pays it to you. No refunds will be given.
If you cancel 30 days or more in advance, the deposit will serve as a cancellation fee. However, if you can find a replacement, they must pay the remaining costs directly to us. If not, the booking will be canceled and no refund will be given.

CHANGES OR MODIFICATIONS BY THE CUSTOMER
If you decide to change the dates, the number of people or the accommodation (for example an extra room), this can be done in consultation with Loft2Stay.com. However, we cannot give any guarantees.

The total price will not be changed in the event of a reduction of days or persons. However, if you add more days or people, an additional charge will be requested. Changes to confirmed bookings will be subject to an administration fee of €25.
Taking out travel and cancellation insurance is always recommended.

CANCELLATIONS AND CHANGES VIA LOFT2STAY.COM
If Loft2Stay.com is unable to fulfill a reservation due to unforeseen circumstances beyond their control, such as overbooking, the company will notify the customer as soon as possible. Loft2Stay.com will attempt to find alternative accommodation of equal or higher quality. If this is not possible or if the customer does not accept the change, the reservation will be canceled immediately and Loft2Stay.com will refund all monies paid. No further claims or requests will be accepted.

CLAIMS OR COMPLAINTS
Any claim or complaint must be reported immediately to Loft2Stay.com for resolution. If the complaint can be resolved by Loft2Stay.com, the company will make every effort to satisfy the customer. If this is not possible, Loft2Stay.com will find alternative accommodation at no additional cost to the customer. Loft2Stay.com is not liable for events outside the company or as a result of force majeure, such as noise from construction work or damage to the elevator. Claims or complaints that fall outside the responsibility of Loft2Stay.com will not be eligible for compensation or settlement.

LIABILITY
Customers must adhere to the house rules and in particular respect the rest hours (from 11:00 PM to 8:00 AM). If the neighbors complain about the customer's behavior, Loft2Stay.com will take appropriate measures. Customers should not make unnecessary noise in the hallways and close doors carefully. Parties in the apartment are not allowed, nor are smoking, pets and extra guests. Customers may not occupy the apartment with more people than the maximum capacity. Customers must also follow the instructions for use and maintenance of Loft2Stay.com and adhere to the regulations regarding noise, waste disposal, etc. If the customer violates these obligations, Loft2Stay.com has the right to ask the customer to leave the apartment, without any compensation. Loft2Stay.com or the owner are not liable for any direct or indirect damage that may arise from the use of the apartment, including damage or loss resulting from fire, theft or other criminal behavior.


OUR WEBSITE
All information on the Loft2Stay.com website is provided by the company, but errors or omissions may occur. Loft2Stay.com reserves the right to change information, including prices, descriptions and photos, at any time. The company may also update the terms and conditions as necessary.
In the event of any dispute arising out of or related to the use of our website, Spanish law will apply. The competent authorities for resolving such disputes are the courts and tribunals of Malaga, Spain, and where necessary, the Court of Arbitration for Consumer Affairs or similar bodies to which we are affiliated. If you would like to make a claim regarding the use of our services, please contact us at info@loft2stay.com or send a letter to Calle Ruiz de la Herran 11 2/a 29013 Málaga. We recommend that parties initially seek an amicable settlement.

All content on our website is copyrighted and may not be copied, reproduced or distributed without the express permission of Loft2Stay.com. Copyright loft2stay ©2023.