Terms and Conditions

General terms and conditions of loft2stay.com

Users are responsible for complying with the terms and conditions on this page. By using the services of this site, you agree and accept these terms and conditions and any future changes before entering the apartment.

Please read the terms and conditions under which you book carefully. It is essential that you accept these terms and conditions before reserving and entering the apartment.

MINIMUM STAY

The minimum stay may vary depending on the season.

PRICES

Prices are always in euros (€) and may vary depending on the season or special events. Loft2stay reserves the right to change and update the website at the same time.

The amount to be paid consists of:

*The rental price for the apartment depends on the season and the number of days.

* The final cleaning costs (in 2024 € 75.00) are always charged, but this does not mean that you can leave the apartment dirty.

*The deposit of (in 2024 € 200.00), which will be refunded within 14 days. See the deposit section for more information.

BOOKING PROCESS
Our system is automated and always up to date, so you can book online without any worries.
First payment : After booking online, you will receive an email with two payment links (if you book 30 days in advance).
Click on the button for the down payment, which represents 30% of the total amount.
You will be redirected to the secure and safe Mollie system (payment provider). They will only pay us after 30 days. There are different ways to pay.
If you do not make the deposit within 48 hours, the reservation will be cancelled.
Remaining amount : the remainder of the total stay must be paid 30 days in advance via the system. If this does not happen, we assume that you do not want to use the apartment. Of course, you will first receive an e-mail with the request to pay the remainder.

In case of a booking with less than 30 days before arrival, the amount of 100% will be charged immediately.

SECURE ONLINE PAYMENTS
loft2stay.com is committed to protecting customer data.

ARRIVAL AND DEPARTURE
The normal check-in time for the apartment is from 16:00 to 22:00. The normal check-out time for the apartment is no later than 11:00 in the morning. Although both times are flexible and negotiable, subject to availability and with our permission, no guarantee can be given. Please make sure to communicate your estimated time of arrival at least 2 days before arrival. If you arrive after 22:00, a surcharge of EUR 25 will be charged, unless otherwise agreed.

Important: Please call us immediately after you have collected your luggage or at least 30 minutes before arriving at the apartment, on our check-in number (+34) 711004176. Please note that if you do not call us in advance, we may not be able to grant you immediate access to the apartment.

Before arriving, you must scan your ID or passport with the www.checkinscan.com/app and install it on your phone. This mandatory check-in in Andalusia protects your personal data and can be done 24 hours before arrival.
If you leave our apartment after 11am on the day of departure without our express permission, you will be charged an extra day.

BORG
loft2stay.com requires a security deposit. This deposit is refundable provided that you leave the property and its contents in the same condition as you found them. The deposit will be refunded within 14 days of the departure date, provided that the following conditions are met:
*No damage has been caused to the property, furnishings or common areas of the complex;
*No fines were imposed for illegal activities, other rentals or services ordered during the stay;
*All keys have been left in the designated place and the apartment doors are properly closed;
*The tenant has not been evicted from the property by the owner (or his representative) or by the police.

EQUIPMENT / SUPPLIES / CLEANING
The rental rate includes the normal costs of electricity, gas and water that are produced during the stay. In addition, clean bed linen, towels, beach towels (only available from April to October), wifi (250 mb/sec) and the use of all equipment and items in the accommodation are included.

The air conditioning in the rooms is set to automatically turn off after 30 minutes of inactivity to avoid unnecessary energy consumption and protect the environment. The accommodations are cleaned for each new guest and are equipped with a set of sheets and towels per person.

If you stay longer than 10 days, extra sheets and towels per person are included, but you must make the beds yourself and wash them again for your own use if necessary.
During your stay you can request extra cleaning for €45.00.
On departure, you are expected to leave the accommodation tidy and take the waste to the designated containers nearby. However, we will still carry out a final cleaning and professionally clean textiles.

CANCELLATIONS
Cancellations are not permitted within 30 days of arrival date and the full booking amount will be charged. However, if you can find a replacement, an administration fee of €100.00 will be charged. This amount must be paid immediately and you must ensure that your replacement pays it to you. No refunds will be given.
If you cancel 30 days or more in advance, the deposit will be considered a cancellation fee. However, if you can find a replacement, they must pay the remaining fee to us immediately. Otherwise, the booking will be cancelled and no refund will be given.

CUSTOMER CHANGES OR MODIFICATIONS
If you decide to change the dates, the number of people or the accommodation (for example an extra room), this can be done in consultation with Loft2Stay.com. However, we cannot give any guarantees.

The total price will not be changed in case of a reduction of days or persons. However, if you add more days or persons, an additional payment will be requested. For changes to confirmed bookings, an administration fee of €25 will be charged.
It is always recommended to take out travel and cancellation insurance .

CANCELLATIONS AND CHANGES VIA LOFT2STAY.COM
If Loft2Stay.com is unable to fulfil a booking due to unforeseen circumstances beyond their control, such as overbooking, the company will inform the customer as soon as possible. Loft2Stay.com will attempt to find alternative accommodation of equal or higher quality. If this is not possible or if the customer does not accept the change, the booking will be cancelled immediately and Loft2Stay.com will refund all monies paid. No further claims or requests will be accepted.

CLAIMS OR COMPLAINTS
 Any claim or complaint must be reported to Loft2Stay.com immediately for resolution. If the complaint can be resolved by Loft2Stay.com, the company will do everything possible to satisfy the customer. If this is not possible, Loft2Stay.com will find alternative accommodation at no extra cost to the customer. Loft2Stay.com is not liable for events outside the company or as a result of force majeure, such as noise from construction work or damage to the lift. Claims or complaints that are outside the responsibility of Loft2Stay.com will not be eligible for compensation or settlement.

LIABILITY
Customers must comply with the house rules and in particular respect the quiet hours (from 23:00 to 08:00). If the neighbours complain about the customer's behaviour, Loft2Stay.com will take appropriate measures. Customers must not make unnecessary noise in the corridors and close doors carefully. Parties in the apartment are not allowed, as well as smoking, pets and extra guests. Customers may not occupy the apartment with more people than the maximum capacity. Customers must also follow the instructions for use and maintenance of Loft2Stay.com and adhere to the regulations for noise, waste disposal, etc. If the customer violates these obligations, Loft2Stay.com has the right to ask the customer to leave the apartment, without any compensation. Loft2Stay.com or the owner are not liable for any direct or indirect damage that may arise from the use of the apartment, including damage or loss as a result of fire, theft or other criminal behaviour.


OUR WEBSITE
All information on the Loft2Stay.com website is provided by the company, but errors or omissions may occur. Loft2Stay.com reserves the right to change the information, including prices, descriptions and photographs, at any time. The company may also update the terms and conditions as necessary.
In the event of any dispute arising from or related to the use of our website, Spanish law will apply. The competent authorities for the resolution of such disputes will be the Courts and Tribunals of Malaga, Spain, and where appropriate, the Court of Consumer Arbitration or similar bodies to which we adhere. If you wish to file a claim regarding the use of our services, you can contact us at info@loft2stay.com or send a letter to Calle Ruiz de la Herran 11 2/a 29013 Málaga. We recommend that the parties first seek an amicable solution.

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