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General terms and conditions of loft2stay.com

Users are responsible for complying with the terms and conditions on this page. By using the services of this site, you agree to and accept these terms and conditions and any future changes before entering the apartment.

Please read the terms and conditions of your booking carefully. It is essential that you accept these terms and conditions before reserving and entering the apartment.

MINIMUM STAY

The minimum stay may vary depending on the season.

PRICES

Prices are always in euros (€) and may vary depending on the season or special events. Loft2stay reserves the right to change and update the website at any time.

The amount to be paid consists of:

*The rental price for the apartment depends on the season and the number of days.

* The final cleaning costs (in 2024 € 75.00) are always charged, but this does not mean that you can leave the apartment dirty.

*The deposit (€200.00 in 2024), which will be refunded within 14 days. See the deposit section for more information.

BOOKING PROCESS
Our system is automated and always up-to-date, so you can book online without any worries.
First payment : After booking online, you will receive an email with two payment links (if you book 30 days in advance).
Click on the button for the down payment, which represents 30% of the total amount.
You'll be redirected to the secure Mollie system (payment provider). They won't pay us until after 30 days. There are several payment options.
If you do not make the deposit within 48 hours, the reservation will be cancelled.
Remaining balance : The remaining balance for the entire stay must be paid 30 days in advance through the system. If this is not done, we will assume you do not wish to use the apartment. You will, of course, first receive an email requesting payment of the remaining balance.

In case of a booking with less than 30 days before arrival, the 100% amount will be charged immediately.

SECURE ONLINE PAYMENT
loft2stay.com is committed to protecting customer data.

ARRIVAL AND DEPARTURE
The normal check-in time for the apartment is from 4:00 PM to 10:00 PM. The normal check-out time for the apartment is no later than 11:00 AM. While both times are flexible and negotiable, subject to availability and with our approval, no guarantees can be made. Please ensure you provide your estimated time of arrival at least two days before arrival. Arrivals after 10:00 PM will incur a surcharge of EUR 25, unless otherwise agreed.

Important: Please call us immediately after collecting your luggage or at least 30 minutes before arriving at the apartment on our check-in number (+34) 711004176. Please note that if you do not call us in advance, we may not be able to grant you immediate access to the apartment.

Before you arrive, you must scan your ID card or passport with the www.checkinscan.com/app and install it on your phone. This mandatory check-in in Andalusia protects your personal information and can be done 24 hours before arrival.
If you leave our apartment after 11am on the day of departure without our express permission, you will be charged an additional day.

BORG
loft2stay.com requires a security deposit. This deposit is refundable provided you leave the property and its contents in the same condition as you found them. The deposit will be refunded within 14 days of your departure date, provided the following conditions are met:
*No damage was caused to the building, furnishings or common areas of the complex;
*No fines were issued for illegal activities, other rentals, or services ordered during the stay;
*All keys have been left in the designated place and the apartment doors are properly closed;
*The tenant has not been evicted from the property by the owner (or his representative) or by the police.

EQUIPMENT / SUPPLIES / CLEANING
The rental rate includes the usual electricity, gas, and water costs incurred during your stay. It also includes clean bed linens, towels, beach towels (available only from April to October), Wi-Fi (250 Mbps), and the use of all appliances and equipment in the accommodation.

The air conditioning in the rooms is set to automatically turn off after 30 minutes of inactivity to prevent unnecessary energy consumption and protect the environment. The accommodations are cleaned for each new guest and are equipped with a set of sheets and towels per person.

If you stay longer than 10 days, extra sheets and towels are included per person, but you must make the beds yourself and wash them again for your own use if necessary.
During your stay you can request extra cleaning for €45.00.
Upon departure, you are expected to leave the accommodation tidy and take any waste to the designated containers nearby. However, we will still perform a final cleaning and professionally clean textiles.

CANCELLATIONS
Cancellations are not permitted within 30 days of the arrival date, and the full booking amount will be charged. However, if you can find a replacement, an administration fee of €100.00 will be charged. This amount must be paid immediately, and you must ensure that your replacement pays it to you. No refunds will be given.
If you cancel 30 days or more in advance, the deposit will be considered a cancellation fee. However, if you can find a replacement, they must pay the remaining balance to us immediately. Otherwise, the booking will be canceled and no refund will be given.

CUSTOMER CHANGES OR MODIFICATIONS
If you decide to change the dates, number of guests, or accommodations (for example, an additional room), you can do so in consultation with Loft2Stay.com. However, we cannot offer any guarantees.

The total price will not be changed in the event of a reduction in days or persons. However, if you add more days or persons, an additional payment will be required. A €25 administration fee will be charged for changes to confirmed bookings.
Taking out travel and cancellation insurance is always recommended.

CANCELLATIONS AND CHANGES VIA LOFT2STAY.COM
If If Loft2Stay.com is unable to fulfill a reservation due to unforeseen circumstances beyond its control, such as overbooking, the company will notify the customer as soon as possible. Loft2Stay.com will attempt to find alternative accommodation of equal or higher quality. If this is not possible, or if the customer does not accept the change, the reservation will be immediately canceled, and Loft2Stay.com will refund all amounts paid. Further claims or requests will not be accepted.

CLAIMS OR COMPLAINTS
Any claim or complaint must be reported immediately to Loft2Stay.com for resolution. If Loft2Stay.com can resolve the complaint, the company will make every effort to satisfy the customer. If this is not possible, Loft2Stay.com will find alternative accommodation at no additional cost to the customer. Loft2Stay.com is not liable for events outside the company's control or resulting from force majeure, such as construction noise or elevator damage. Claims or complaints beyond Loft2Stay.com's control are not eligible for compensation or settlement.

LIABILITY
Guests must adhere to the house rules and, in particular, respect the quiet hours (from 11:00 PM to 8:00 AM). If neighbors complain about the guest's behavior, Loft2Stay.com will take appropriate action. Guests must avoid making unnecessary noise in the hallways and close doors carefully. Parties are not permitted in the apartment, nor are smoking, pets, or additional guests. Guests may not occupy the apartment with more people than the maximum capacity. Guests must also follow Loft2Stay.com's instructions for use and maintenance and adhere to regulations regarding noise, waste disposal, etc. If the guest violates these obligations, Loft2Stay.com reserves the right to ask the guest to leave the apartment without compensation. Neither Loft2Stay.com nor the owner are liable for any direct or indirect damage that may arise from the use of the apartment, including damage or loss due to fire, theft, or other criminal behavior.

OUR WEBSITE
All information on the Loft2Stay.com website is provided by the company, but errors or omissions may occur. Loft2Stay.com reserves the right to change the information, including prices, descriptions, and photos, at any time. The company may also update the terms and conditions as needed.
In the event of any disputes arising from or related to the use of our website, Spanish law will apply. The competent authorities for resolving such disputes are the courts and tribunals of Malaga, Spain, and, where necessary, the Consumer Arbitration Court or similar bodies with which we are affiliated. If you wish to file a claim regarding the use of our services, you can contact us at info@loft2stay.com or by letter to Calle Ruiz de la Herran 11 2/a, 29013 Málaga. We recommend that the parties initially seek an amicable settlement.

All content on our website is protected by copyright and may not be copied, reproduced, or distributed without the express permission of Loft2Stay.com. Copyright loft2stay ©2023.